Most of our products are new from the manufacturer; however, a few of our items have been factory renewed.  We feel that you, the consumer, should be informed on what they are purchasing.   For this reason, we have included some answers to your questions below:

A product is labeled 'Factory renewed' for any number of reasons:

• Open Box: Items cannot be sold as new if product packing is removed without a purchase.

• Returns: Consumers can return products for any reason. Perhaps the consumer didn't like the product or had difficulty getting the item to work. Whether it's the very next day or months later, these items must be identified as 'reconditioned' or 'refurbished' to be resold.

• Scratch and Dents: Some items are returned with visible wear and tear.  Every effort is made to ensure that our reconditioned merchandise does not include 'Scratch and Dents.'

How are products renewed?

Every renewed product must pass a thorough examination. After repairing any defect and sanitizing, the product is repackaged. This service may be performed by the original manufacturer, a reputable professional outside firm or at our warehouse.  All products are returned to like-new or almost new condition.

How do I identify 'Factory Renewed' products?

We note these products on our site with this icon. The products will also contain (R) in the model number (i.e. SON123(R)).

Will 'Factory Renewed' products come in different packaging?

By law, product packaging must state if an item is factory renewed. Packaging and terminology may differ from the original. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items are repackaged in a plain brown or white box. Enclosed manuals may refer to accessories (camera cases, straps, etc.) that are not included with the reconditioned product. Be sure read over the product information page for a list of included accessories.

What makes a 'Factory Renewed' item such an excellent purchase?

• Factory renewed products maintain high quality standards. Each item is checked at least twice for proper working condition and quality. In fact, renewed goods have a very low (2-percent) return rate.

• The price you pay for a renewed item is much lower than at retail.

• Our guarantee covers every renewed item you purchase.

Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately.

• All merchandise is guaranteed for  90 DAYS  from original date of purchase.

• Some of our merchandise is guaranteed with a manufacturers warranty .

• We agree, at our option to repair or replace any defective merchandise during the 90 day warranty period.

• Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired.

• Defective products returned to us missing accessories or original packaging will be replaced or repaired as received.

• A 20% Restocking fee will apply on non-defective returns if a Company Credit is requested (Sorry No Cash Refunds).

• The returned item should include a note explaining the problem & the appropriate " return shipping address".

• Please allow 1-2 weeks for processing.

• No returns sent COD will be accepted.  Returns must be sent pre-paid.

• IMPORTANT: All returns must go through our online Return Authorization (RA) process.

• Any returned package that does not have an RA number will be returned to sender.

Use the following form to submit your RA request.
Once we receive the request and approve it we will email you an RA number and an address to ship the merchandise to.

 

Enter your Order Number
Item(s) being returned
Reason for the return
Enter your email address